Terms of service

The short version

• Panko is a paid subscription. It renews on its own until you cancel it in the store you bought it from.
• Cancelling and refunds happen at Google Play or the App Store. We cannot reverse a store charge for you.
• Panko is a training and food tracker with an AI coach attached. It is not a doctor and not medical advice.
• Your account is yours. Delete it whenever you like, from inside the app.

Who this agreement is with

Panko is made by PankoByte. In these terms, "we" and "us" mean PankoByte, and "you" means the person using the app. Our privacy policy explains what the app stores and what never leaves your phone. It is part of this agreement.

Who can use Panko

You need to be at least 13 to have an account. If you are under 18, a parent or guardian has to agree to these terms on your behalf and stays responsible for what you do in the app. Where the law in your country sets a higher minimum age for this kind of service, that age applies instead.

Your account

Sign up with a working email address, or with Google or Apple. We send a confirmation mail to an address that signs up with a password, and the account stays outside the app until you open the link. That step exists so nobody can register your address and start filling it with someone else's training data.

Keep your password to yourself. Anything done from your account is treated as done by you, so tell us at support@pankobyte.com if you think someone else has got into it. One account per person, and the details on it should be your own.

Subscriptions, billing and cancelling

Panko is sold as a subscription, monthly or yearly. Almost everything in the app sits behind it, so an account without a live subscription can sign in and look around but cannot train, log food or use the coach.

How you are charged

Purchases go through Google Play or the App Store, whichever you installed from. They take the payment, they hold your card details, and we never see them. The price you are quoted at the moment of purchase is the price that applies, in your own currency, including whatever tax your country adds.

It renews on its own

A subscription renews automatically at the end of each term until you cancel it. The store charges you within 24 hours of the end of the current period, at the price then in effect for your plan.

To stop a renewal you have to turn auto-renewal off at least 24 hours before the current period ends. Turning it off inside that last day leaves the renewal to go through, and the cancellation applies to the period after it.

The free trial

Both monthly and yearly subscriptions can include a 7-day free trial for eligible new subscribers. Your store shows whether an offer is available before you subscribe. A trial turns into a paid subscription when it ends, unless you cancel before then. If you buy a subscription while a trial is still running, the rest of the trial goes and the paid term starts.

Cancelling

Cancel any time from the subscription screen of the store you bought from: Google Play → Payments and subscriptions, or Settings → your name → Subscriptions on iPhone. The app links straight to it from Settings. Cancelling stops the next renewal, and your subscription runs to the end of the period you have already paid for.

Two things that do not cancel a subscription: uninstalling the app, and deleting your Panko account. Both leave the store billing you. Cancel first, then delete.

Refunds

Refunds are the store's decision, under the store's own policy, and we have no way to issue or reverse one. Ask Google Play or Apple directly. Write to support@pankobyte.com anyway if something went wrong, and we will help you make the case where we can. Nothing here takes away a refund right your local consumer law gives you.

Price changes

If a price goes up, the store tells you before it takes effect and asks you to agree. Not agreeing cancels the renewal. A price change never applies to a term you have already paid for.

What you may do with the app

While your subscription is live we give you a personal licence to use Panko on devices you own, for your own training. The licence is not transferable and it is not exclusive.

Things it does not cover:

• Selling, renting or sharing your account, or using one account to coach other people commercially.
• Copying the app, taking it apart, or working backwards to its source, except where the law says you may.
• Scraping the exercise catalog, recipes, media or coach output, in bulk or by automation.
• Getting at the app through anything other than the app itself, or working around the checks that decide what is paid for.
• Uploading anything unlawful, abusive, or that belongs to someone else, and using the coach to produce it.

Break these badly enough and we can suspend the account. See "Ending this agreement" below.

The AI coach

Coach Panko runs on Google's Gemini models. It writes plans, guesses the calories in a meal from a photo or a description, and comments on your week. It gets things wrong. Calorie and macro estimates in particular are approximations from a picture or a sentence, not measurements, and you should treat them as a starting number rather than a fact.

There is a daily cap on AI actions, and it is there to stop a stuck loop running up a bill rather than to ration what you paid for. Normal use does not reach it. We may change the models behind the coach, its limits, or what it can do, as the underlying services change.

Training, food and your health

Panko is a tracker with a coaching assistant attached. It is not a doctor, a dietitian, a physiotherapist or a medical device, and nothing it says is medical advice, diagnosis or treatment. The calorie targets, macro splits, weights and rep schemes it suggests are generic calculations from the numbers you typed in.

Lifting weights carries a risk of injury. You decide what to lift and you take that risk. Talk to a qualified professional before you start or change a training or eating plan, especially if you are pregnant, recovering from an injury, or living with a health condition. If something hurts, stop and get it looked at.

What you put into Panko

Your workouts, logs, notes and photos stay yours. You give us permission to store them and show them back to you, which is what running the app consists of, and nothing more. Progress photos never leave your device at all.

Publishing a workout is different, because it is meant to be seen. A shared workout is readable by anyone holding its link, and it stays readable after you delete your account, because other people may be training on it. Nothing else about you travels with it. Publish only what is yours to publish.

What belongs to us

The app, this website, the Panko name, the mascot, the exercise media and the written material in the app belong to PankoByte or to whoever licensed them to us. Your subscription buys the use of them, not ownership.

Availability, and early releases

We aim to keep Panko running and we do not promise it always will be. Servers go down, stores change their rules, and the services underneath the app can change or stop. Features get added, altered and occasionally removed.

Beta and early-access builds are exactly what they sound like. They are less finished than a normal release, and they can lose data, log things wrong or fail outright. If you are on one, expect that.

Ending this agreement

You can stop at any time: cancel the subscription in the store, and delete the account from Settings → Delete account inside the app. Deleting is permanent and takes your profile, workouts, sessions, meals, weigh-ins and coach notes with it. The delete your account page walks through it.

We can suspend or close an account that is being used to abuse the service or other people, or in a way that breaks these terms or the law. Where it is a close call we will write to you first. If we close an account for no fault of yours, you get back the unused part of what you paid.

If you installed from the App Store

Apple requires a few things be said plainly, and they apply on top of everything above.

• This agreement is between you and PankoByte. Apple is not a party to it.
• PankoByte alone is responsible for Panko and everything in it.
• On Apple devices the licence above is a non-transferable licence to use Panko on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any support or maintenance for Panko.
• If Panko does not do what it is warranted to do, tell Apple, and Apple will refund what you paid for it. Beyond that refund, Apple has no warranty obligation at all.
• PankoByte, not Apple, handles any claim about the app: product liability, a failure to meet a legal or regulatory requirement, and claims under consumer protection or privacy law.
• PankoByte, not Apple, handles any claim that Panko infringes someone's intellectual property.
• By using Panko you confirm you are not in a country under US embargo or designated by the US as supporting terrorism, and that you are not on any US list of prohibited or restricted parties.
• Apple and its subsidiaries can enforce these terms against you as third-party beneficiaries of this agreement.

You also have to keep to the App Store terms of service that apply to your Apple account.

If you installed from Google Play

Google Play's own terms of service apply to your purchase alongside these. Google is not a party to this agreement and is not responsible for the app.

No warranty

Panko is provided as it is. As far as the law allows, we make no promise that it will be uninterrupted, error-free, or accurate in what it calculates, and we give no implied warranties of merchantability or fitness for a particular purpose. Some countries do not allow that exclusion, and where yours does not, this paragraph does not apply to you.

Limits on what we owe you

As far as the law allows, we are not liable for lost data, lost earnings, injury arising from how you chose to train, or any indirect or consequential loss. Where we are liable, the most we owe you in total is what you paid us for Panko in the twelve months before the claim.

None of this limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud. Consumer rights your country gives you survive this section intact.

Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them. If you are a consumer somewhere else, this does not remove the protection of the mandatory consumer law of the country you live in, or your right to bring a claim in its courts.

Changes to these terms

When these terms change in a way that matters, the date at the top moves and the app tells you before the change takes effect. Carrying on using Panko after that means you accept the new version. Small corrections are made in place.

Contact

PankoByte · support@pankobyte.com
Pune, Maharashtra, India 411045